Currently viewing the category: "Tech Support"

I just discovered something called Ninite and it is a very useful free Windows app. My friend Ross Lakin at E and R Computers suggested it to me. I had gotten a new Windows 8 computer and wanted to install Classic Shell for Windows 8, which, among other things, gives you your start button back. Currently Windows 8 has no start button. I tried to use it as it came but it was just too frustrating. There are rumors that Windows 8 blue (the next big update) will give us our start button back, but it is hard to tell.


Ross, however, showed me more that I expected by directing me to the ninite site. This saved me a bunch of time. Being a tech support person I have various tools that I use on a daily basis to provide service, scan for malware, access computers remotely, play audio files etc. There are a lot of free tools out there. Well Ninite provides a majority of these tools with a very easy and quick background installation. It’s download client actually allows you to check the programs you want and then goes through all the installation processes without you having to attend them. It’s so much better than doing it yourself. On top of that it also stays on your machine and keeps the software you have chosen up to date.

I was so pleased when I was able to continute working on the machine without having to hand-hold the installation processes. What a big help. I’m going to use this on my client’s Windows computers as well because it will save them money by not having my techs sitting there watching intallation progress or going to websites to download items. Thanks Ross for pointing this out and thanks Ninite for this very useful free tool!


Recently a user forwarded an email to me that appears to be a phishing scam. The term phishing refers to the practice of trying to get information from people by tricking them with emails and websites that usually appear to be a reputable company, such as in this case Skype.

The following email is what they received (with the links X’d out):

“New Version Of Skype Has Been Released

This is to notify that new updates have been released for Skype.


Following are major new features :

* Up to 5-way group video call.
* Redesigned calling experience.
* Improved video snapshots gallery.
* Improved browser plugins performance on some websites.
* Reduced false positives on browser plugin phone number recognition.
* New presence icons.
* Improved handling of calling attempts made when the user has run out of credit.
* Improved access to sharing functionality

To download the latest version , go to : 


Start downloading the update right now and let us know what you think about it.

We’re working on making Skype better all the time !

Talk soon,

The people at Skype”

The user happened to be just trying to do a conference call and when they saw this email, and almost fell for it. Luckily they forwarded it to me for verification first. How can we tell when something is a scam like this? Here are some indications that are clues. These are not hard and fast rules, but good indications it is a scam:

1. It doesn’t come from an email that has the actual domain “” It is actually something with the word “skype” in it, but it’s a different domain.

2. The links that are presented are not actual links either. They may be domains with the word skype in them, but they are not Often the links don’t show the link at all, it’s just a text link like “click here.”

3.  This email has no graphics in it. Usually big companies use graphics when they send out a piece of advertising. They often have fancy advertising departments that make the emails look pretty and professional. This one was not.

4. The email has a link and then if you are unfortunate enough to fall for clicking on it, the site you go to requires that you fill out some information. The address of the site does not end in “”

If you see an email like this and are intrigued, you should probably just go to your search engine and go directly to the Skype site and see if there is indeed a new version of Skype with these features. Or contact them directly and ask. Then you will be sure to be talking to the actual company.

Now it can be very easy to fall for these things. I have fallen for them. If you do fall for one and realize it after you have put in your username and password of a legitimate service into an illegitimate website, you will have to change your password on the actual site immediately, then call that service and alert them. If, God forbid, you put your credit card information into this site, you should cancel your credit card and have them issue you a new one.

I hope this helps!





I had a client with an HP P1102w Printer today that I needed to get on the wireless network so they could print from their laptop.

The driver that I downloaded from HP did not help me install it wirelessly. It was supposed to but there was something called the HP Firmware downloader that opened on the dock with the default application icon and then did nothing.

This video helped me make it happen after that. Essentially you need to be plugged in via USB and then do what they do in this video. This will help you get it on the wireless network for good.

Otherwise, this seems like a fine LaserJet printer. HP seems to be asleep at the wheel when it comes to the Mac drivers though. No pun intended.


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