Supportus Maximus is a tech support company for small to medium businesses, and homes in the Los Angeles area. We have been in helping people use their technology more efficiently for almost a decade. We can streamline your systems so that you can spend less time worrying about them, and spend more time focusing on your business and your happiness.


I just discovered something called Ninite and it is a very useful free Windows app. My friend Ross Lakin at E and R Computers suggested it to me. I had gotten a new Windows 8 computer and wanted to install Classic Shell for Windows 8, which, among other things, gives you your start button back. Currently Windows 8 has no start button. I tried to use it as it came but it was just too frustrating. There are rumors that Windows 8 blue (the next big update) will give us our start button back, but it is hard to tell.


Ross, however, showed me more that I expected by directing me to the ninite site. This saved me a bunch of time. Being a tech support person I have various tools that I use on a daily basis to provide service, scan for malware, access computers remotely, play audio files etc. There are a lot of free tools out there. Well Ninite provides a majority of these tools with a very easy and quick background installation. It’s download client actually allows you to check the programs you want and then goes through all the installation processes without you having to attend them. It’s so much better than doing it yourself. On top of that it also stays on your machine and keeps the software you have chosen up to date.

I was so pleased when I was able to continute working on the machine without having to hand-hold the installation processes. What a big help. I’m going to use this on my client’s Windows computers as well because it will save them money by not having my techs sitting there watching intallation progress or going to websites to download items. Thanks Ross for pointing this out and thanks Ninite for this very useful free tool!


I must say, I am a bit surprised to report that I’m really liking Windows 8. I’ve only just installed it and started to work with it but I am enjoying the ecosystem. It is a big change in many areas, so those who don’t like change might be upset. However, those who don’t like change must be very upset in general because everything is changing in this world.

Here are three things that I like so far:

1. I like the integration with Microsoft services, such as Skydrive, Hotmail, etc. They are moving toward a more seamless environment and I have to say that I love it. There is a move toward a single-sign on environment that makes it so you’re not always having to put in your username and password. Even Microsoft websites are more integrated.

2. It’s quick. I installed it on a 5-year-old machine that had Windows XP on it. Windows XP was running pretty slowly on the machine, and Windows 8 is running with almost no lag at all. It seems to me that Microsoft has gone in the other direction from Apple and it’s a good direction. They are going for a minimalist environment that is more two-dimensional with an emphasis on getting out of your way. Thank you!

3. I like the move to the tiled full-screen start bar. This is the thing that most people have been focusing on. I look at it like this. Before you clicked on a Start button and it gave you a little menu with all kinds of flyouts to find things. Then Windows 7 put more emphasis on the search field. Now with this environment Windows has made the Start Menu full screen and tiled applications like on its phone. I like it a lot. I’m a visual person so I like to see things all laid out there for me. Their use of color is excellent also. Microsoft has always been bad with design elements, so when they keep the designs simple like this it can be beautiful. Also I think the less shadows beveling the computer has to generate, the fast the machine will work. The other great simplicity is that now if you want to search for an application, you can just start typing from the start screen and it will search for the application without even having to put a cursor in a search field. Hit enter and the application will open.

There are things I don’t like, of course, one being that my Office365 account isn’t up to speed with this yet, but for the most part I am enjoying this quite a bit so far.

Although Microsoft has started to build computers, i.e. the Surface, with their emphasis still being on software, building leaner software that runs on more machines, even old ones like this one seems like a great way to go. Every iteration of Apple OS X seems to need more processor and RAM while Microsoft can afford to make software that works on more machines because in general they are not pushing you to buy new hardware, as much as Apple is.


The EPSON Artisan 837 looks to be a good printer for daily home use, especially for Apple computer owners. Epson is a brand that is recommended by many photographers out there. They do have higher end printers for the professional, but for families that want to print their photos and hand them around, this is excellent.

It does AirPrint, which is a terrific way to print from your iOS devices (iPhones, iPod Touches, and iPads). It connects to a wireless network easily. It works with OS X Lion (make sure you download the driver from as prescribed). The prints are beautiful. I bought the Epson brand glossy paper in letter size and 4X6.

It also has a big, easy to follow control panel and slots for camera cards.

All in all I’m glad to find this printer. The only drawbacks I can find so far are the cost of the ink (not surprising of course), a paper tray that is a little flimsy, and it might be a little big.

For the most part this seems to be a fine printer with a design that is appealing to the eye and functional  as well. A fine addition to any family.


My iCloud email is down this morning. It’s Monday morning at 11:17am Pacific Standard Time. iCloud system status is confirming this at I’m just wondering how often this is going to happen and what our recourse is as consumers. At least when MobileMe was a paid service, we had some clout because we were paying customers. With iCloud I feel I’m at the mercy of Apple. The only solace is that their reputation is at stake, and after admitting to MobileMe being a less than stellar service, I think they have a lot to prove.

Still, my iCloud is down.


Recently a user forwarded an email to me that appears to be a phishing scam. The term phishing refers to the practice of trying to get information from people by tricking them with emails and websites that usually appear to be a reputable company, such as in this case Skype.

The following email is what they received (with the links X’d out):

“New Version Of Skype Has Been Released

This is to notify that new updates have been released for Skype.


Following are major new features :

* Up to 5-way group video call.
* Redesigned calling experience.
* Improved video snapshots gallery.
* Improved browser plugins performance on some websites.
* Reduced false positives on browser plugin phone number recognition.
* New presence icons.
* Improved handling of calling attempts made when the user has run out of credit.
* Improved access to sharing functionality

To download the latest version , go to : 


Start downloading the update right now and let us know what you think about it.

We’re working on making Skype better all the time !

Talk soon,

The people at Skype”

The user happened to be just trying to do a conference call and when they saw this email, and almost fell for it. Luckily they forwarded it to me for verification first. How can we tell when something is a scam like this? Here are some indications that are clues. These are not hard and fast rules, but good indications it is a scam:

1. It doesn’t come from an email that has the actual domain “” It is actually something with the word “skype” in it, but it’s a different domain.

2. The links that are presented are not actual links either. They may be domains with the word skype in them, but they are not Often the links don’t show the link at all, it’s just a text link like “click here.”

3.  This email has no graphics in it. Usually big companies use graphics when they send out a piece of advertising. They often have fancy advertising departments that make the emails look pretty and professional. This one was not.

4. The email has a link and then if you are unfortunate enough to fall for clicking on it, the site you go to requires that you fill out some information. The address of the site does not end in “”

If you see an email like this and are intrigued, you should probably just go to your search engine and go directly to the Skype site and see if there is indeed a new version of Skype with these features. Or contact them directly and ask. Then you will be sure to be talking to the actual company.

Now it can be very easy to fall for these things. I have fallen for them. If you do fall for one and realize it after you have put in your username and password of a legitimate service into an illegitimate website, you will have to change your password on the actual site immediately, then call that service and alert them. If, God forbid, you put your credit card information into this site, you should cancel your credit card and have them issue you a new one.

I hope this helps!





Supportus Maximus is now offering very fast reliable broadband in Los Angeles. We are very pleased to be working with the company Fireline Broadband because they are longtime trusted friends. One of the owners of the company, Dave Hendry,  has often worked with Supportus Maximus Owner, Joel Marshall, over a span of about a decade. We know that Dave and his staff know their stuff and are dedicated to providing reliable fast internet that installs in a very short amount of time and is available even where other providers cannot go.

Due to their innovation in in wireless broadband, we can bring you screaming fast upload and download even in remote locations in the Los Angeles area. With upload and download speeds from 3Mbps all the way up to an incredible 1.6 Gbps! That means that it’s great for offices, VOIP Phones, and also for media companies that need to share large files quickly, sometimes on location.

Call 310-592-5848 and we will set you up right away, so you can stop waisting time waiting for things to upload and download.





I had a client with an HP P1102w Printer today that I needed to get on the wireless network so they could print from their laptop.

The driver that I downloaded from HP did not help me install it wirelessly. It was supposed to but there was something called the HP Firmware downloader that opened on the dock with the default application icon and then did nothing.

This video helped me make it happen after that. Essentially you need to be plugged in via USB and then do what they do in this video. This will help you get it on the wireless network for good.

Otherwise, this seems like a fine LaserJet printer. HP seems to be asleep at the wheel when it comes to the Mac drivers though. No pun intended.


The Supportus Maximus Blog will continue to relay things we learn on the job, that may help others, be more productive, resolve their computer problems, and spend more time away from their computer screen.

Be the Change You Want to See in the World”
-Mahatma Ghandi

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